S4E considers the quality of customer service as its cornerstone, just as crucial as their technologic excellence. The customer service department, established in 2023, has become a central part of their offer, ensuring that every interaction with customers is both positive and efficient.
“S4E’s customer service goes beyond solving technical problems. We accompany our customers at every stage of their project, ensuring smooth integration and optimal use of our solutions”. Manon Lemetais, S4E Project Manager.
Four key functions
- Pre-sales support
At S4E, the customer service team assists the sales representatives during the software demonstration to answer technical questions from future customers. Demonstrations play a decisive role in the final decision of new customers, as it focus the presentation on client’s specific needs.
- Customer training
Training is a pillar of S4E’s customer service. Each new customer systematically takes part in two two-hour sessions so that they can start their monitoring efficiently and independently. Additional training (reporting, Webdyn, CMMS, etc.) is provided on request to help mastering all the functions offered by Energysoft. S4E also offers customised training for specific requirements and to further optimise the use of the software.
- After-sales support
For the duration of the Energysoft subscription, S4E technical support is available to customers by email or online tools to solve any technical issues or answer queries, ensuring an uninterrupted user experience and continuous satisfaction.
- Personalised support
For each new customer, S4E offers personalised support for an average of 3 months, with a dedicated project manager, facilitating the migration and integration of the client portfolio to Energysoft. For key accounts, this service continues throughout the duration of the project, offering ongoing support tailored to the changing needs of the customer.
Continuous service
S4E’s customer service is based at its head office in Brittany, France and operates in three languages, French, English and Spanish, to ensure international reach. The dedicated team will respond to technical queries within 24 to 48 hours.
As S4E continues to grow, the company plans to expand its technical support team to maintain its high level of service and efficiency. At S4E, every interaction with customers is an opportunity to build trust and provide solutions that meet their expectations.
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